Automated Helpdesk using Supervised Learning

Abstract

Automated helpdesk based on AI, that can understand the purpose of a query and answers by using supervised learning-based classification model generated out of customer documentation and troubleshooting guide, in aid to the customer service department. A classification model by crawling through the documentation, using test classification methodology, a technique that tags each page and classifies under a supervised learning model. Helpdesk identifies the intention of service request and sort them based on steps using general classification model.