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A Comparative Study on Public Trust in Private and Public Hospitals in Gujarat: An Online Survey Analysis
Abstract
Background
The Indian healthcare sector is expanding rapidly, with both public and private hospitals playing a crucial role in healthcare delivery. However, disparities in public trust between these two systems remain a key concern. While private hospitals are often perceived as providing better services, efficiency, and infrastructure, public hospitals struggle with issues such as overcrowding, resource shortages, and inconsistent service quality. This study aims to evaluate and compare the level of public trust in private and public hospitals in Gujarat, identifying key factors that shape individuals’ perceptions.
Methodology
A cross-sectional, prospective study was conducted using an online survey approach. Data were collected from 196 participants across Gujarat through a self-administered questionnaire distributed via digital platforms, including WhatsApp, Instagram, Facebook, Email, and LinkedIn. The study followed a random sampling method, ensuring diverse participation. Descriptive statistics such as mean, median, and percentages were used to analyzed demographic characteristics and trust levels between private and public hospitals.
Results
Findings indicate a significant trust gap between private and public hospitals. Private hospitals receive higher trust levels due to their perceived superior service quality, efficiency, and infrastructure, while public hospitals face criticism for overcrowding, inadequate resources, and lower service efficiency. Factors such as quality of care, accessibility, affordability, and hygiene play a crucial role in shaping public trust.
Conclusion
The study underscores the urgent need for improvements in public healthcare services, particularly in infrastructure, resource availability, and patient care. Additionally, enhancing transparency and affordability in private hospitals is essential to ensure equitable healthcare access. Strengthening both sectors through strategic reforms can lead to a more balanced and inclusive healthcare system in Gujarat.
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