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Fix It Now: Online Complaint Management System

Ch. Manoj babu, E. Vikram, Dr. Ch. Ramesh Babu, Dr. Meera Alphy

Abstract


Fix It Now is a civic complaint management system designed to improve the way citizens report local infrastructure issues such as potholes, drainage problems, and water leakages. The system enables users to submit complaints online with photo evidence and location details. Built using Python’s Flask framework, SQLite, and standard web technologies (HTML, CSS, JavaScript), the platform features OTP-based login for secure access and automatic email alerts to relevant municipal authorities. Designed for real-time interaction and ease of use, the system enhances accountability and transparency in public service delivery.


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References


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