Exploring Student Complaint Management in Higher Learning

Abstract

Protests are critical drivers for advancement in organization movement for any kind of enormous business. Like various kinds of clients, understudies moreover gripe. Students can complain about university or college executives' actions or about government policies and strategies. However, determining whether all universities and colleges are successful or unsuccessful in handling these complaints remains a significant challenge. There were a total of 43 people who participated in the investigation, all of whom came from four academic offices; scholarly job; senior office worker for the institute; office of the registrar; and the office of quality control, employing critical analysis. In this study, two types of respondents were used: staff members and students who have direct access to complaints from students. More than 65% of students' dissatisfactions are handled ineffectively, indicating that the majority (90%) of students believe that colleges are not doing enough to address their concerns. The investigation suggests that the Colleges should view those protests as an opportunity to enhance their day-to-day operations and resolve unsolved issues.