EMORA - AI based Price Negotiating e-Commerce Chatbot System

Abstract

E-commerce is one of the world's most dynamicmarketing industries. The majority of products are sold bymajor e-commerce companies like Amazon and Flipkart, which have grown over the past few decades. Other rivals like Dollar Shave Club and Big Basket are also playing a significant role in this fiercely competitive industry for household goods. All of these companies provide a customer with an online catalogue from which to select and make a purchase. One essential component, however, that most e- commerce platforms don't offer in a more conventional environment is customer-retailer connection (Bargaining ofProduct). A product for a lesser price still being prominent and lacking digital knowledge as a result of traditional human psychology of bartering is the reason for some of theitems in this industry.