Assessment of Clients’ Perception and Satisfaction with Project Quality Delivery in Nigeria

Abstract

Construction projects are embarked upon with multiple but specific objectives to be achieved, one of which is to fulfill the client’s needs and meet their expectations. The aim of the study is to evaluate and compare the current and desired level of the satisfaction of clients with the quality of projects delivered. 115 responses were received from construction professionals working in clients’ organizations, and the data were collated and analyzed. The findings revealed that clients relate quality to compliance with specification and design standards. The results also showed that factors influencing project quality in the Nigerian construction industry are management commitment, regular inspections, and audits, skilled workforce. It is evident from the analysis that the current level of project quality delivery is quite lower than the desired level, and with wider gaps between the two factors of cost and timeliness. It is recommended that every participant in the construction project team should be conscious that projects must comply with specification and design standards which are significant to clients’ perception of quality among others.